Discovery 911

Cover for medical emergencies in South Africa

In an emergency, members should contact Discovery 911 on 0860 999 911 – this number is available to receive and manage all emergency calls 24 hours a day, seven (7) days a week. This number is also displayed on your membership card and car sticker for easy reference. Calls to Discovery 911 are managed by highly qualified emergency personnel who will assess each case and initiate the most appropriate air or road evacuations, subject to a limit. If you need medically equipped transport, for example an ambulance or helicopter for a medical emergency, we will cover the costs from your Hospital Benefit, subject to a limit, whether you are admitted to hospital or not.

We will cover your emergency admission in full as a Prescribed Minimum Benefit in whatever hospital you are admitted to. A Prescribed Minimum Benefit is the minimum amount of cover that any medical scheme must offer. Once you have been stabilised we will arrange a transfer to our designated service provider (our choice of provider) for your cover to continue in full. You may choose to use a non-designated service provider and have your claims paid according to your plan type but you may have to pay an amount.